Poor Customer Service by Vodacom Fibre

I have experienced the worst service from Vodacom Fibre. I ordered fibre from Vodacom in March which I eventually cancelled because of non-delivery. They advertised in June and I placed my fibre order hoping that they would have changed the way deal with customers but nothing has changed. I placed my fibre order and have enquiring since 16th June 2020 being promised that Vumatel and SADV will attend to my installation but to no avail. I now know all the staff at the call center by name and no resolution to my problem. I received a response from the social media team after my second review as the first one was ignored. I requested management to call me but my request has fallen on deaf ears so far. How many customers are subjected to such poor customer experience?