POOR CUSTOMER SERVICE BY VODACOM

My fibre has been down for the past 5 days. I called the Vodacom customer care number 082135. Ms Sandiso Mafane answered my call. The lady asked for my router's serial number (for troubleshooting). As I was driving to work, there was no way I could do that.

Instead of her registering my complaint, she insisted on the serial number. It was practically impossible for me to give her the serial number (in hindsight: they have my details on record; why didn't she retrieve the serial number from their records...another sign of poor customer service). Told her I couldn't help her. I insisted that a technician be sent to my home to resolve the technical problem. She seemed to understand, and proceeded to authenticate me. Surprisingly, her authentication process included a question on whether I had ever renewed my account with Vodacom. A very strange thing which I queried with her. In the end, she let it slip that she was actually stringing me along by "authenticating" me as she said "she needed the serial number".

VODACOM IS PLAYING GAMES WITH ITS CUSTOMERS...IF YOU WERE THINKING OF SIGNING UP WITH THEM, THINK TWICE: THERE IS ABSOLUTELY NO CUSTOMER SERVICE.