MM
Moransky M
1 reviews | Active since Jan 2019
10 Apr 2026, 14:55
Poor Customer Service by Vodacom
Vodacom Fibre is the pits, their service is appalling it’s been day 3 days now without connectivity, my ticket(SR***) has not been assigned and that means no technician is coming to attend to the technical issue. The worst part now is that their call centre number is down.
Their service is poor with 48 hour turn around time just to assign a ticket. It’s pity that I have to honour my contract, otherwise I would left this service provider a long time ago.
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Replies (2)
Vodacom's replyOfficial
11 Apr 2026, 07:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Apr 2026, 07:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Moransky M's updateReviewer Update
11 Apr 2026, 16:39Typical of your appalling service, I still haven’t received a call from your consultants. This proves that you take your clients for granted and you don’t care. The sad part is that I pay for this service that I am not accessing because of your incompetence.
MM
Moransky M's update11 Apr 2026, 16:39
Reviewer Update
Typical of your appalling service, I still haven’t received a call from your consultants. This proves that you take your clients for granted and you don’t care. The sad part is that I pay for this service that I am not accessing because of your incompetence.