Poor customer service by Tyron Van Blerk

Today my wife went to the Vodacom shop in N1 City Mall. My wife has a hard billing issues which was suppose to been sorted out two months ago. The most upsetting was how unhelpful the consultant Tyrone van Blerk was, not even attempting to log in and assist my wife All he is saying Is he cant call outside line ( their head office or account department)

I was about to leave the shop when another lady ( forgot her name ) she then offered to assist me cause she could see that Tyron is not interested in helping me. She call the account department and the same thing that has been. Happening to me ( calls thats being cut ) happened to her. She could see why we were so frustrated.

Tyron should not work with people because he has no customer service and does not know how to do problem solving. As a loyal customer of Vodacom I feel let down by Tyrone and their accounts department. The reason why went in to the store is because I've tried many times do resolve this issue through call center , every time they Say it's sorted and when end of the month comes I get nasty surprises when I check my statements. When I call them they say accounts Will call me back and sort it out I hope this time it's sorted out. ( Will check the next statement

Vodacom please please please send Tyron on more training or let him work as backroom staff. Not front office staff because he will cause you a lot more harm then good