Poor customer service (Billing and refunds due)

<p>Have a Red Business contract which allows for 2GB free data monthly, I am continually on Wifi at both office and home and it is impossible for me to have received close on R12 000 billings for local data used in August and September.</p> <p> </p> <p>I contacted Vodacom on the 4th November and emailed both customer care and customer complaints to have the matter rectified. It has now been escalated 3 times with no response, have 4 contracts across our family and this level of service is not acceptable.</p> <p> </p> <p>Have been a loyal customer for 17 years and to be treated in this manner is an absolute disgrace. Should I not here back from Vodacom by the 9th December will no longer use their services and will cancell all 4 contracts.</p>