poor customer service & bill incorrect & *****

I have many complain,th usage limited is no being placed by the provider vodacom & if it is th should credit me the usage as the bill should stopped once I gone over the credit limits R50.00 OUT BUNDLE , why is th usage limited no sto at R50.00 , I can n view my balance on [URL Removed] & I am using a ipad which can n Dail *111# as ipad,i also h poor customer service from vodacom & also I recevied a ***** c claiming to be vodacom, I reported this issue wit Shameel joosub an no responce also t h my banking details I advice the management team a a lon time a nbut they did not report the *****,t , many isssue wit vodacom