poor customer service

Am absolutely disappointed with the level of service l have received, l was so excited to be adding and an extra line on Vodacom and l had opted for a laptop as went well as l was assisted by a lady called Luyanda she gave me my tracker number k*** and told me a company called RAM was going to deliver l constantly tracked my order only to find out that RAM had sent my order back to Vodacom without consulting with me. What is really making angry now is yesterday l got any SMS that told choice if l wanted the order to be redelivered or not l selected option 1 and wait to hear if someone was going to call me, a day passed with no call and l decided to call on my own upon advising Phumzile that l wanted to reorder the laptop she advise me that it was not canceled and a new contract has to be app**** meaning credit checks etc has to be done which will impact my profile. She came back telling me it was declined because of the previous order and l had to now send in all my other details to be sent to the back office.

I even sent email to Samantha Thring who is a supervise in Durban to contact me so that she can rearrange my delivery as she has assured me that she will once the order is back in Vodacom warehouse but she never bothered to call me

1- my credit profile is now being affected with the recent verting that was done 2- is it such a hustle to simply do simply do an upgrade and add a second line 3-why send me an sms to reorder my device if my order was canceled 4-above all this is not my fault because l was never called or notified by the delivery company all they simpy did was send my order back

Am really disappointed now asking myself am l forcing Vodacom to get my business for the next 36 months