jP
john P
1 reviews | Active since Feb 2020
06 Feb 2020, 18:16
Poor Customer Service
Poor service that I am receiving from Vodacom. I have been their customer for years and I really don't except such a treatment. I was called by one of the consultant around Nov 2019 offering me an increase in my data. as per the consultant he told me that Vodacom selected me to get da free data as I have been a loyal customer. The consultant assured me that no extra money will be added into my account but that was not the case. I have reported this to Vodacom and requested that the call must be listened to and it's been almost 3 weeks now not receiving any feedback. Ref no that I was given is ***
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Replies (2)
Vodacom's replyOfficial
07 Feb 2020, 07:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 07:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
07 Feb 2020, 17:55Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Feb 2020, 17:55
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have provided the information with regards to your query.
Regards,
Vodacom Consumer Website Team