WM
Wayne M
1 reviews | Active since Jun 2011
01 Oct 2020, 11:12
Poor customer service
Fiber installed yesterday, told it will be up and running in an hour as it is being configured. nearly 24 hours later no connection. Installer and his manager promised to check and revert at 9am still no response and not answering phones. Call center no help. Maybe they should come and remove as they have 0 customer service.
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Vodacom's replyOfficial
01 Oct 2020, 11:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Oct 2020, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team