Poor customer service

There are no good cell phone service providers. Vodacom is notorious for not understanding their customers needs. They upsell without fully explaining the consequences of the bill to their customers for one. Their call centre is a tick box exercise and an absolute joke. I think AI could do a bettter job quite frankly. The issue we have in this country is network coverage, and we must go with the service provider who have the most and best coverage, and that’s Vodacom in our area. Doesn’t mean they are good a good service provider though, not necessarily. A recent cut cable in Stilbaai was the reason for our outage here in Port Beaufort and due to our locality we are fully reliant on Vodacom. If Vodacom is down we are completely out of contact, not just internet. Vodacom doesn’t understand this, nor do they even care. 24 hrs later without service we learned of the problem via our Estate Manager (Vodacom, no help) and basis this we then purchased an LTE bundle from Telkom to at least get connected. 10 minutes later the service was restored. Who will refund me for my unnecessary expenditure because Vodacom don’t themselves know why their own network is down. Shocking, Complete lack of service. Very poor.