POOR CUSTOMER SERVICE

Dear Vodacom

I would just like to inform Vodacom & everyone reading this that your customer service is of very poor quality and the ability to provide timeous replies or even replies at all are dissapointing.

A service query was logged on the 1st of March after which I have received an email saying that it will take 3 - 7 working days to be provided with feedback. The 7th workday came and the 7th workday has gone & still no feedback whatsoever.

I cannot upgrade, due to this issue not being resolved & when I tried to resolve it for the 1st time last year, I just did not receive ANY feedback whatsoever to this day.

I am really, really dissapointed & put off by Vodacom 4U I will never EVER recommend this network to anyone I know, because your customer service is very POOR.