XS
Xolani S
1 reviews | Active since Dec 2017
20 Jan 2020, 10:08
Poor customer service
This must be a sign that I have been with Vodacom for too long now, they messed up my contract when they migrated me now I have logged 3 SRs for them to fix it but it seems they are all going the the same incomplete person who is too lazy to do their job.Worst part is that they just close the call without even checking and confirming if the client issue has been resolved or not. Very disappointed with the service I am recieving so far.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Jan 2020, 11:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jan 2020, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
XS
Xolani S's updateReviewer Update
22 Jan 2020, 17:04No one from Vodacom has contacted me since the above response, I had to call them back today only to find out that the issue has not been resolved.The *********** back office contracts department closed my service request again without fixing the problem. The consultant told me she will open a forth service request which I'm sure is still not going to fix what they messed up.
I'm tired of repeating the same thing over and over again. I will just payoff this contract and move to an alternative service provider.
I'm tired of repeating the same thing over and over again. I will just payoff this contract and move to an alternative service provider.
XS
Xolani S's update22 Jan 2020, 17:04
Reviewer Update
No one from Vodacom has contacted me since the above response, I had to call them back today only to find out that the issue has not been resolved.The *********** back office contracts department closed my service request again without fixing the problem. The consultant told me she will open a forth service request which I'm sure is still not going to fix what they messed up.
I'm tired of repeating the same thing over and over again. I will just payoff this contract and move to an alternative service provider.
I'm tired of repeating the same thing over and over again. I will just payoff this contract and move to an alternative service provider.
XS
Xolani S's updateReviewer Update
23 Jan 2020, 15:00So today the 4th service request has come back with the no resolution to the problem. Apparently the 3 consultants who logged the previous three service requests where logging incorrectly, so today another consultant logged the 5th service request.
Now who failed to do their jobs? The people who logged the issue incorrectly or the people who failed to investigate why the same request has been logged multiply times but still comes back over and over again?
Now who failed to do their jobs? The people who logged the issue incorrectly or the people who failed to investigate why the same request has been logged multiply times but still comes back over and over again?
XS
Xolani S's update23 Jan 2020, 15:00
Reviewer Update
So today the 4th service request has come back with the no resolution to the problem. Apparently the 3 consultants who logged the previous three service requests where logging incorrectly, so today another consultant logged the 5th service request.
Now who failed to do their jobs? The people who logged the issue incorrectly or the people who failed to investigate why the same request has been logged multiply times but still comes back over and over again?
Now who failed to do their jobs? The people who logged the issue incorrectly or the people who failed to investigate why the same request has been logged multiply times but still comes back over and over again?
XS
Xolani S's updateReviewer Update
27 Jan 2020, 13:01The above service request still did not fix the issues. Now the team leader tells me stories about laws that have nothing to do with the issue at hand. The incompetence of your service is overwhelming.
XS
Xolani S's update27 Jan 2020, 13:01
Reviewer Update
The above service request still did not fix the issues. Now the team leader tells me stories about laws that have nothing to do with the issue at hand. The incompetence of your service is overwhelming.