IvdV
Ian van der Vyver

1 reviews | Active since Sept 2019

06 Sept 2019, 20:55

Poor Customer Service

Vodacom does not care at all and they will even waste your time to get this across to you. I am having a problem and need to speak to a human, I call them and they will do everything in their power to make this not happen including disconnecting the call after their system has advised that they are transferring me to a service consultant. This is poor service and if you cannot care to assist your customers then please say so and stop putting on all the pretty mask because it still does not substitute for poor customer service. I guess the only reason I have to put up this ******* is because in South Africa I have to put up with you because you are the better of the cellular service providers but, you are still far from good.

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Sept 2019, 08:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team