POOR CUSTOMER SERVICE AT VODACOM ZEVENWACHT MALL

On 01 June 2021 my son and I went to Vodacom in Zevenwacht Mall to upgrade an existing cellular contract. My son went on his own excursion and I went to Vodacom asking them for their assistance with an upgrade to my existing contact.

I was turned away and told to do the upgrade online. I could not believe this and asked my son to go on his own and he was told the same thing. I asked that we both go together and for a third time we received the same response. Please feel free to pull the video footage of what happened in the store that morning to confirm my claim.

We left and I asked my son to assist with the online upgrade. Unfortunately he took out a new contract on this day and I ended up being billed for two contracts. Because we were unaware of the mistake we never used any of the benefits that accompanied the new contract other than the device that was delivered to our home.

This means that I have been paying a contract for almost 08 months without using any of the benefits.

I feel that customer care at Vodacom Zevenwacht Mall should have guided me and my son on the day and we would not have made such a grieve financial error.

I also want to express my thanks to the Indian gentleman who informed me on the mistake made when he called in last week to promote a package. Instead of me taking out a new package he used his time to explain exactly how we made the error.

Also thank you Noxolo on *** for your excellent online support this morning.

A BIG ZERO OUT OF 10 for customer service to the team at Zevenwacht Mall, Kuilsriver