Poor customer service at keywest vodacom branch

I upgraded my ipad contract with vodacom to a ipad air 2 64GB contract. I was told that none were in stock but that they would phone as soon as the ipad is available. About a week later they did phone but when I wanted to pick it up it was the 16 GB not the 64GB. Yet again I was told that I would be contacted as soon as new stock arrive. More than 2 months went past and still no ipad. I went back several times and was told that the stock is on back order and I should just wait for them to contact me. I went back to the store today, and not only was there still no stock but the person I was dealing with was not even sure if it was ordered. As a response to my question as to how long I would still have to wait, he just shrugged his shoulders. As a result of the poor service I received I cancelled my order and will now use a different service provider. Have received very good service from vodacom in the past but was disappointed with this specific branch.