mS
marvin S
1 reviews | Active since Jan 2016
08 Jan 2016, 08:06
Poor customer service and wrongfull information
In Nov 2015 I went to upgrade on my current cell phone. The consultant told me I will be billed a extra amount from my normal billing in Dec as i upgraded before the time. I agreed to the extra R100. But the consultant failed to tell me that in Jan 2016 i will be billed again the extra amount for the other head set that i stil have. I had not made provision for this amount, i called the vodacom customer care and was told this. I am very upset with the poor lack of customer service for not letting me no that i will be billed extra for 2 months.
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Replies (1)Vodacom's replyOfficial
08 Jan 2016, 12:43Hello Marvin2016,
Thank you for making us aware of this issue.
A consultant will review and then make contact with you to assist.
Kindest Regards
MK
Consumer Website Team
Thank you for making us aware of this issue.
A consultant will review and then make contact with you to assist.
Kindest Regards
MK
Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2016, 12:43
Official
Hello Marvin2016,
Thank you for making us aware of this issue.
A consultant will review and then make contact with you to assist.
Kindest Regards
MK
Consumer Website Team
Thank you for making us aware of this issue.
A consultant will review and then make contact with you to assist.
Kindest Regards
MK
Consumer Website Team
Best regards,
