mS
marvin S

1 reviews | Active since Jan 2016

08 Jan 2016, 08:06

Poor customer service and wrongfull information

In Nov 2015 I went to upgrade on my current cell phone. The consultant told me I will be billed a extra amount from my normal billing in Dec as i upgraded before the time. I agreed to the extra R100. But the consultant failed to tell me that in Jan 2016 i will be billed again the extra amount for the other head set that i stil have. I had not made provision for this amount, i called the vodacom customer care and was told this. I am very upset with the poor lack of customer service for not letting me no that i will be billed extra for 2 months.

0
Replies (1)
Vodacom
Vodacom's reply08 Jan 2016, 12:43
Official
Hello Marvin2016,

Thank you for making us aware of this issue.

A consultant will review and then make contact with you to assist.

Kindest Regards
MK
Consumer Website Team

Best regards,