Poor Customer Service and Voda Shop

I took a 2 year data contract with Vodacom on the 28th of April 2023 which came with a rooter in Rustenburg Waterfall Mall. The rooter stopped working and I took in for repairs ( job no: ***8). I was called back on Friday and I was told that they cannot repair it because it is discontinued and the consultant from Rustenburg further told me that they don't have the powers to replace it when I requested a replacement. He gave me the number for advance repair centre ( ***) they told me the same thing. I went into the store again to day to find out what I should do because I need the rooter, they told me that they are unable to help. I am paying for something that I don't have which is unfair to me as loyal Vodacom customer of over 25 years. Their unwillingness to help is hurtful. When you take the contract they stop at nothing to help you but when you encounter challenges it becomes a very daunting experience. Your assistance in this regard will be greatly appreciated.