Poor customer service and ********* practices

My journey with vodacom has been appalling lately. I called on the 14th of November 2019 around 14:05 and spoke to a gentleman by the name of Lifa (sp). He was not helpful at all. After spending a near 40min on the call with him he released the line and has not bothered calling back as my query/problem remains unresolved. I called back in again, that was after Lifa released the line, to speak to Khulekani (sp), at around 14:35, to request Lifa to call me back as I was not about to repeat myself, after having 40min of my lunch time wasted ... only to find out Lifa dropped the line to go to attend a “meeting” , to my understanding that call avoidance. Till this day Lifa nor his manger have not made an attempt to contact me, even after I called in to request of such. The matter that swayed me to call in is my contract was due to end on the 4th of November 2019. On the 29th of October I made a payment to clear my account and called in the 31st to cancel that contact and the lady in retentions offered me a deal of which I took. A few days later I called in again into the retentions department to seek clarity and to make sure all is accordingly, and on that call I was once again assured and clearly it was stated the amount I will pay come deduction day would be for the new contract. Now I am being told a different story, I am told and billed 3 different amounts/statements of which I do not understand why. This whole ordeal does not comply with the FSCA Act of Treating Customers Fairly (TCF).

Should you wish to listen to the calls I have the dates and times.

Thank you.

I await to hear from you soon.