Poor Customer Service and Turn Around Time

I had booked in my Sony Xperia L (C2105) for repair on the 10th of April 2015 at the CelluCiti vodacom store in Clearwater.<br> My phone did not want to read the sim card and it was contentiously freezing on all applications.<br> I had received a call today advising me the phone is back from repair and that i should collect.<br> I get to the store and the consultant Charl advised me the unit has been swapped out for a New device.<br> I noticed the model number was different but the consultant insisted that the model is the same and just the imei number has been changed.<br> I took the model number down an search the internet only to find out that the model was indeed different from the phone i had originally booked in.<br> The Sony C2105 i booked in for repair was a 8 megapixel camera phone and the device that i received was the Sony Xperia E which is a 5 megapixel phone.<br> I am certainly not happy with this phone as this is a downgrade for me.<br> I raised the issue same time with the store and only to be told by Charl that Vodacom has discontinued the Sony Xperia L and therefore given me the Sony Xperia E.<br> I am currently still waiting for Vodacom to give me a replacement phone which is over a month.