POOR CUSTOMER SERVICE AND SUPPORT

Vodacom has truly disappointed me! I have been with vodacom for more then 10 years, they were always the go to service provider for me, but lately their customer service has truly been poor, you request Fibre services from them then they approve you in like 5 min because it's money in their pockets for them, but when it comes to them assisting you in a matter in which they can not offer you a fibre service they expect you to pay for that and that is truly disappointing, I have relocated to a area in which vodam has not yet provided Fibre and once you ask them that you still want to remain with them as a customer but all they need to do is please change the Fibre to home internet which they do provide in my current area they come with so much stories and they come with a ridiculous cancelation cost, i mean is it really that hard to just change a persons contract? it is the same amount so they won't be losing out, but instead of assisting a person and trying to help just by simply changing the service because of the lack of service they have in some areas, they would rather just let a loyal client go and seek a different service provider, my personal opinion is do not ever choose vodacom when it comes to fibre,they don't cover some areas and because of that YOU AS THE CLIENT WILL HAVE TO PAY A LOT OF MONEY TO CANCEL IT, simply remember vodacom team that to help one with a motivational letter to change because of a service you can't provide, won't cost you a penny, IT IS CALLED CUSTOMER SERVICE Lastly please don't State to your clients that you will contact them in 24 hour, i have been waiting for 72 Hours already!!