Poor customer service and service delivery

One cannot say that client service is bad because it is nonexistent. Trying to resolve a query is impossible. When I eventually got through, I had an option to select language, which I did. The operator answered in another language and I was forced to switch in order to try and get some assistance, which failed in any case.

On 28 November, I was contacted by Vodacom to upgrade some of my data lines. We upgraded one and cancelled the other. When I got an invoice in January, the second data line was still active and billed for. The feedback is that the cancellation was never logged. I asked for the recording but is told to go and listen to it at a Vodacom shop. There is also no way to lay a complaint.

The upgraded line is supposed to be a 50 meg line. The Modem is a 5g. We never have 5g signal.

I am one of the first Vodacom users in SA. Currently I am ashamed to be associated with Vodacom as they can't provide the services I pay for.