Poor Customer Service and Service Delivery

A sales call regarding Fibre was made to me of which I requested it to be installed at my parents home.

The sales call went through smoothly

Not that activation is required and the Fibre is not working, Vodacom is clueless as to what needs to be done or what the problem is.

Between Fibre to home and Fibre to business they don’t even know what Fibre it is let alone what the problem could be.

The technician or whatever his role in vodacom is, is clueless and the staff in the back round seems to think it’s a joke and are full of laughs and giggles.

It’s been a week since installation and it’s midday today and nobody had contacted me to resolve this issue.