CD
Chante D
1 reviews | Active since Nov 2016
08 Nov 2024, 09:34
Poor customer service and response.
Poor customer service and response. They upgraded our cellphone contracts without our consents and now we are trying to have this removed. They simply do not get back to you. Tried calling, sending e-mails went to the store. NO LUCK!!! As we are long loyal customers this is very disappointing to experience.
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Vodacom's replyOfficial
08 Nov 2024, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2024, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team