Poor customer service and refusal of head office details.

We have received the worst customer service from Vodacom at Vodacom Weskus Mall in Vredenburg! We have app**** for a wifi router contract and a cellphone contract on 6 August 25 where both this contract have been approved we were told they have to order the stock and it will reach the store on 13 August. That's perfect. Today we recieved a call (1 day short of a week later) from the store there is no stock of the router so we can't get the product anymore. The consultant has never phoned the warehouse/ head office to confirm availability of stock, never was it even mentioned that they might not be able to get the stock. Speaking to the second manager incharge, was no help at all. She then carried on blaming us as the customer. When I requested the details of Vodacom head office she then proceed to give me the details of their store assuming I will not notice that it is not the head offices details after asking number times they refuse to give me the head office details. I then spoke to the manager of the store she has also refused to give me their details according to them they decide witch matters are important enough for head office.

We will be canceling all our contracts with vodacom after we have been with them for years. For a staff members of vodacom to undermine my integrity and to blame it on a customer for their lack of service its an utter disgrace