Poor customer service and refund - Account I***-5

During May 2024, I phoned in to their customer service centre and requested that a 1GB bundle be cancelled. After Checked my statement I realised that the 1 GB was cancelled however an additional 2 GB incentive was added. The consultant Shaiden from Cape Town centre phoned me and confirmed that when he cancelled the 1GB he added the 2 GB in error. I requested a full refund as it was not what i requested and he confirmed it was an error. As I did not receive a refund, I phoned the call centre on the 10 June 2024 and 13 June 2024 to query why i did not receive my refund.

I then received an email from Samantha Haskins working from Vodacom Century City confirming that the 2 GB was accidentally added to my account.

I have asked Samantha for an update by email on the 19 June 2024 and 25 June 2025. However, I have not had any reply from her to date.

I have also added in *** to my reply to her. Both of these e/mail services have not responded back to me at all which is shocking.

Please resolve soonest.