Poor Customer Service and Poor Response Rate

Hi,

Email addressed to ********** on the 28 August 2017. No response on email, no phone call, no SMS. Just very poor service. Spoke to Brandon Herdien and advised that I should send an email with my concerns on it. I spoke to him a week ago, we got cut off and still I have not received a call back. I explained to him about my lien that has been cancelled and the fact that I have been billed for it and he could not explain this to me. Can someone this year still tell me why my account is in such a mess? I have deal with staff that has been abrupt, no knowledge of product or services, no customer service experience, no telephone etiquette, no remorse, nor brand conscious at all and best of all doesn’t care if calls are recorded. Now I am not too sure how your staff is trained but I can tell you that they definitely don’t know how to treat Vodacom’s so called Valued Customers. It is almost end August since I logged a query in July and to date I have not received feedback on my account. This is appealing since I had spoken to so many of your staff that have made so many empty promises with Zero delivery! I spoke to someone last week that tried to helpful but again to my surprise didn’t assist because I have not been called back. I received a letter of goodwill.....Why would you do this with no explanation? No explanation of why they had de-activated my limit for both numbers ********** 447 and ********** 766. Someone promised me that on the 24 July I would receive feedback on the supposed investigation and to date nothing yet. For the past few months my account has increased from R4500 – R10, 000. Nobody is explaining to me why and everyone that I seem to be speaking to is very happy with me to go with another service provider. As per my previous email I will cancel my accounts and I will not be held liable for any costs because of your very poor responsiveness to you so called Valued customers. I am appalled and shocked at your poor customer service and I have decided to log this compliant with the Ombud since there has been n sense of urgency on my account, You have billed me for months and to date as mentioned before I have an unresolved query on my hands. Very quickly to take my money and very quick to send me sms’s on promotions yet you bill me incorrectly and still expect me to pay you for your mistakes. I am very unhappy and have had enough of Vodacom and their poor way of working. Worst experience: I have a few contracts My account is in a business name that I asked to be removed years ago (Migrated from Nashua Mobile) Name and Surname Incorrect Email addresses incorrect after changes made ago Work number incorrect after changes made years ago Now I would like you to explain this to the Ombudsman I explain why it has taken so long for you to sort out my account.