AC
Aadil C
1 reviews | Active since Jan 2019
29 Jan 2019, 14:13
Poor customer service and no response from Vodacom
After being advised to send an email to the ***** department to resolve my issue, I have sent numerous emails to them for over a week but not a single reply or reference number from them and this month my account will be debited incorrectly again as it has not been resolved. Vodacom has the worst customer service I have experienced. They are quick to take your money but can never assist when needed. Vodacom does not care about its customers only your money.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Jan 2019, 15:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Jan 2019, 15:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Feb 2019, 12:51Dear Aadil,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Vodacom's reply19 Feb 2019, 12:51
Official
Dear Aadil,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have responded to your query via email.
Regards,
Ashwin Abdurahman
Vodacom Consumer Website Team
AC
Aadil C's updateReviewer Update
26 Feb 2019, 13:28Hi Ashwin
Any feedback on my query. It is now 3 months and this has still not been resolved. I am going to be debited again incorrectly this month, the 3rd month in a row. I am still waiting for a refund for the previous 2 months.
This is really bad customer service from Vodacom.
AC
Aadil C's update26 Feb 2019, 13:28
Reviewer Update
Hi Ashwin
Any feedback on my query. It is now 3 months and this has still not been resolved. I am going to be debited again incorrectly this month, the 3rd month in a row. I am still waiting for a refund for the previous 2 months.
This is really bad customer service from Vodacom.
AC
Aadil C's updateReviewer Update
27 Feb 2019, 12:16I am still waiting for feedback regarding my query. Vodacom is quick to take money put cant reslove the matter when they need to.
How long is this still going to take.
AC
Aadil C's update27 Feb 2019, 12:16
Reviewer Update
I am still waiting for feedback regarding my query. Vodacom is quick to take money put cant reslove the matter when they need to.
How long is this still going to take.