Poor customer service and no action on preventing ***** activities

Item: Vodacom
Rating: 1
Author: Rendani R

I have reported ***** activities on my account. Someone upgraded my contract without my approval. I have reported the ***** activities 15mins after I received the upgrade quotation (quote *** ) on the 5th of April. A month later, I am still waiting for any feedback from the ***** dispute department, after sending several emails. Customer care can't even assist. Vodacom debited my account for a reported ***** activity which they fail to take action on. Ref: EC-1LVP-26W91D

Helpful (0)

Replies (3)

Vodacom's replyOfficial

09 May 2023, 07:22

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply09 May 2023, 07:22

Official

Rendani R's updateReviewer Update

09 May 2023, 08:25

Ref: EC-1LVP-26W91D. I have sent all relevant documents. My contacts details are on the ***** Dispute declaration sent to Vodacom dispute (Tel No.0614...) sent on the 12th April 2023

Rendani R's update09 May 2023, 08:25

Reviewer Update

Ref: EC-1LVP-26W91D. I have sent all relevant documents. My contacts details are on the ***** Dispute declaration sent to Vodacom dispute (Tel No.0614...) sent on the 12th April 2023

Rendani R's updateReviewer Update

10 May 2023, 14:25

image.png 63.88 KB Thank you for finally taking action.

Rendani R's update10 May 2023, 14:25

Reviewer Update

image.png 63.88 KB Thank you for finally taking action.