Poor Customer Service and Lact of Communication

I've phoned Vodacom customer care on the 11 February 2019 with regards to a Contract cancellation for my ****her in-law who had passed away. They requested that I must send the Death Certificate and a Copy of his ID to ********** I received the same day a E-mail back from stating... Thank you for your e-mail communication. Your reference number is .

We endeavour to resolve your request within 3 working days. Our office hours are from 8AM to 5PM, Mondays to Fridays (excluding public holidays). Requests and calls are processed during these hours.

It is today a week ago and still no one form Vodacom Legal has contacted me. I've made seven phone calls this morning to Vodacom Legal - ********** try to speak to someone to help me but instead they transferred me up and down to Cancellations and back to Legal because no one knows what needs to happen.

The Call Center staff are *********** and rude they don't listen to what you are trying to explain to them and while I was busy explaining to them they just drop the call.

I ask them to speak to one of their Line Managers and they said to me that the don't have contact details of them. How can a big organization like Vodacom not have people that's able to assist their Clients.

I expect someone from Vodacom to contact me urgently with regards to this as I feel this is unacceptable and unprofessional.

Tobie Wiese