Poor customer service and lack of communication

I app**** for a fibre line through vodacom on the 19th of February 2025 I received confirmation of the approval and was told to wait for the call for installation

I received the call and the installation was scheduled for the 3rd of March 2025

On the 3rd, no one pitched up, no one called, there was no installation done. I then called the helpline and I was told that I would receive communications about the resolution within 24 hours, no comms or update

I then called back and they again said they would escalate. Absolutely nothing has happened!

This is disgusting service especially for new customers, I am very disappointed with my service so far, I am still stuck with no fibre and apparently in my area Vodacom is the only available provider.