Poor customer service and incorrect billing

To whom it may concern

On 10/03/25 at around 17:20 I was called by one of your call agents. Her name is Rae

She spoke to me about upgrading my contract to which I told her that I do not want an upgrade because already with my previous call from vodacom the month before they did not remove my call minutes

I was suppose to be paying about R240 for the contract with the removed minutes

They didn’t do it

So when Rae called, she offered to remove the minutes which would decrease my monthly payments and then offered to give me the vodacom tablet which was at no extra cost And my monthly payment would be about R250

Now please can someone explain to me why my bill is R490

What is going on?!

I await your response. I sent this exact email on 08/04/25 but no response