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Mbongeni M

1 reviews | Active since Mar 2021

26 Mar 2021, 10:44

Poor customer service and incompetence

I took a 24 months contract with vodacom, two years ago for two Iphone 6s with two sim cards, the main sim card is loaded with R175 airtime monthly and the secondary sim card was supposed to be loaded with R65 per month. The secondary sim card was never worked meaning it even that airtime was never received. I tried to report the matter countless times but the matter was never resolved. Now that the contract has ended I tried to cancel it and they assured me that it has been canceled but I’m still being billed for the contract. If I phone the cancellation department they tell me that it’s a business line and when I contact the business line cancellation they tell me that they don’t have that contract in their system. I don’t know what to do now. I’m frustrated and angry because they are de*****ing me and have been for the past two years.

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Replies (1)
Vodacom
Vodacom's reply26 Mar 2021, 14:47
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team