Poor customer service and frequent connectivity faults

Vodacom Fibre do not take and value seriously, the service is very disappointing especially when their service which I pay for every month without fail is down. I have not had connectivity for over 3 days and counting and have had no communication from their end to date, yet whenever you log in or report a fault someone should get intouch within 24 hours and it never happens.

This is not the first time I am experiencing such with Vodacom fibre and if you want good and reliable fibre to home service I would keep away from Vodacom fibre. Since I am working from home and rely heavily on the internet service, this has really put me in an unfavourable position thanks to my internet service provider Vodacom Fibre. Vodacom: Vodacom: Service request SR***

Vodacom fibre need to improve on your service from your call centre staff training, maintenance planner or technicians and reactive maintenance, this is below poor service.