POOR CUSTOMER SERVICE AND FOLLOW UP

On wednesday 17th June i went to the Vodacom Data shop At Tygervalley Centre to sort out my internet connection. I was attended to by Dewald who checked all the settings on my laptop but was unsuccesful in restoring my internet connection , he then phoned Vodacom and i was assured that in 24 hours the problem would be sorted out. This however was not the case so i returned to to the store on Friday 19th. Dewald once again phoned Vodacom and they suggessted a sim swap , this was done . i was then told that my internet would be restored in 24 hours once the paper work was faxed through , i suggested to Dewald to phone Vodacom and try to get my internet connected sooner.He promised to do that , however i still had no internet even after the 24 hours had passed , i then phoned Vodacom myself and was told that they received no documentation or phone call from the store . The consultant Nkosi Nelson assisted me and i was connected to the internet in 3 hours tiime. WHY COULDNT THE TYGERVALLEY STORE OFFER THE SAME SERVICE!!! THEY WERE LAXY DAISY AND NEVER WENT THE EXTRA MILE FOR THE CUSTOMER!!!!! , not even a follow up call from the store !!!! PATHETIC DiSSAPOINTING SERVICE!!!!!!