Poor Customer Service and False Advertising

Good day

I trust you are well

I took a contract with Vodacom in 2021/ 12/20 for uncapped home data. I was provided with a sim card and router. I never had any challenge up until last month when I called the call centre to enquire why my internet was not connecting and was informed my data was depleted.

I was shocked why would my data be depleted yet what I bought was sold to me as uncapped data and the lady told me there is nothing like uncapped data with Vodacom. This is totally wrong because this is what I wanted (uncapped) hence I cancelled “Rain” at the time to join Vodacom. I demand this to be corrected and be placed on uncapped as this is what I signed for, and this matter should be investigated as to why and who changed by plan without my permission.

Thank you Thulani Mkrola *** Cell number: *** Account number i***-9