Poor Customer Service and Experience

Can someone please give me a call *** from your customer service. I have a call record that I would like to share with your company about your pathetic customer experience and service. I need assistance with my simswap how hard can it be? Your call centre agents and store consultants are literally on each others neck because neither of them knows what to do! I have the record of the call as proof. Once again, I am sitting with simcard that will soon become useless because no one can assist me! The store said my sim is locked I need to contact the customer care call centre and when I do they say I must go to the store -which-is-which! I then decide to put both of them on a conference call and guess what they are pointing each other 'no you must do this....no you must do!' Pathetic...I can no longer take this. I need my number restored...I can't go over the process of contacting all companies to change my number. Plus I can't even make online transaction/ open emails on different browse for 4 months now because of OTP's being sent to that number. Just open my line and give me back my number.