Poor Customer Service and Delayed in Services

I am so frustrated with Vodacoms delay's in relocation and the poor customer service skills from their call center agents.

Me and my partner moved into a new home on the 1st of September and therefore requested Vodacom Broadband to relocate our internet services. They informed us that this would take 30 days from when we send our request form, we did so on the 2nd of September. The 8th of September I phoned Vodacom again after speaking to number of agents who informed us that Kensani was assigned to our request, and after numerous times of call back request from other agents, she still failed to contact us. So I spoke to a agent Jason who then told me honestly that nothing has been done to our case and he will reassign it to another agent and escalate the matter. We were then told that it take a period of 7 to 15 days for Vumatel to contact us and schedule an appointment, however we were also informed that it might still be Friday the 9th , I was told this by Marlon Rooi, another agent.

So on Tuesday the 13th of October I phoned Vumatel to ask the if the have received a order from Vodacom they then informed me that Vodacom had requested a relocation of services only and not an installation, as they are under the impression that there is already a ONT box in the residence which I told Marlon Rooi there was not, so the order must be cancelled and a new one must be created.

I yet again called Vodacom and spoke to a agent named Luke which in my opinion was the most unhelpful agent to date, after explaining my frustration to him, he asked to put me hold without even having any information of mine my ID or my SR number and the phone was dropped. I had to called again and spoke to a Thembisa whom then explain he will escalate to the distribution manager in my area and typed him an e-mail explaining the situation, he also took my contact details and promised me feedback still the same day, which I never got.

Today when I phoned again I spoke to a Mpume whom told me that the 30 days waiting period would not include September bur only October, I told her how does that make sense if Vumatel has already received an order, and gave me an order number and that she must be misinformed, she told me straight that she can't help me then and then dropped the phone.

Vodacom has always been infamous for their poor customer service, but it has gotten even more appalling.

It's been almost 2 months that we are paying for a service that we are not using and still don't know when it will be sorted out wish we just cancelled the service with vodacom from the beginning and had gone with another service provider then we would've probable had internet a long time already.