Poor Customer Service and Deducting Money from account

I recieved a bill via email stating that i have ordered a movie and installed showmax on the 30/08/2017. i log a call immedaitley and recieved a reference number stating i would recieve a call back within 7 days. Nothing happened and i will for a amount of R260.00 this was debited of my account. I contacted Costumer service again 02/10/2017 and was informed that the reference does not have a owner. the call center lady informed me that i need to escilate this again an she provided me with new reference number and would be called within 24 hour Today is the 05/10/2017. I have not recieved a call only an SMS stating that i need to contact the vodacom Fibre Office ********** .

I dont have Wifi or fibre at my property and feed Vodacom is *****ing money from their cleint I log another call today with new reference for a refund of the money debited of my account