Poor customer service and carelessness of Vodacom

Vodacom doesn’t care about their customers, I made an arrangement with the to pay and agreed amount monthly since December and I never missed a payment after they deducted a huge amount on my brothers account unauthorised. I asked them to change the payment arrangement to cash not debit order and asked them to stop deducting and guess what, on the 24th of Jan they deducted and I have been calling their accounts department since then and they say the money doesn’t reflect on their system, I should send them a proof of payment be it a statement and a screenshot. Tell me why is the email they gave me bouncing back, my emails are not going through.

They don’t care about their customers and their customers service is poor, I regret having a contract with them 🤦🏾♀️🤦🏾♀️🤦🏾♀️ How can an amount that has been deducted on the 24th of Jan not reflect till today, the 6th of Jan, are we being played here ?