PS
Pieter S
1 reviews | Active since Mar 2010
30 Aug 2025, 18:26
Poor customer service and a total " don't care to respond" attitude
Vodacom was unable to draw a monthly bill of R299.12 due to no connection in the area i live in at the date they tried to draw and kept quiet for 20 days before informing me with a suddenly amount of R400 in arrears which means somebody there are unable to read the real amount. I asked for a bank account number to pay the monthly amount and now almost 3 days later still no reply. Our connection problem is also due to the vodacom tower here not working at all during electricity problems but they do not care to fix it
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Aug 2025, 16:30Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply31 Aug 2025, 16:30
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
PS
Pieter S's updateReviewer Update
31 Aug 2025, 22:23Will it be this year?
PS
Pieter S's update31 Aug 2025, 22:23
Reviewer Update
Will it be this year?
PS
Pieter S's updateReviewer Update
01 Sept 2025, 18:04Yes they did make contact with yet another threatening email and upon calling vodacom they decided to add another R84 rand , surely because i reviewed them here.
PS
Pieter S's update01 Sept 2025, 18:04
Reviewer Update
Yes they did make contact with yet another threatening email and upon calling vodacom they decided to add another R84 rand , surely because i reviewed them here.
PS
Pieter S's updateReviewer Update
02 Sept 2025, 17:38Funny you are not able but when i called to find out and arrange for payment to be done today, the lady at vodacom phoned back a while later and confirmed the deduction for 2 September but 17h35 and vodacom still did not deduct it, or do you delay to add more so called higher than loansharks interest amount again. Also no emails received ? Maybe you contacted somebody else?
PS
Pieter S's update02 Sept 2025, 17:38
Reviewer Update
Funny you are not able but when i called to find out and arrange for payment to be done today, the lady at vodacom phoned back a while later and confirmed the deduction for 2 September but 17h35 and vodacom still did not deduct it, or do you delay to add more so called higher than loansharks interest amount again. Also no emails received ? Maybe you contacted somebody else?