Poor customer service all round

Vodacom simply can’t surprise me anymore.

I foolishly app**** for a Vodacom cellphone deal (2x iPhone 13 @ R599) reference number (redacted).

The call center agent that helped me on Monday morning was extremely great & helpful. No complaints.

He told me to wait 48hours and if I was not contacted by confirmation department to phone. Which I did.

Here I lost it with Vodacom again. The call center agent was absolutely f…ing useless.

The more I tell I don’t have cellular reception on the farm that I’m standing halfway up a ****** mountain to make the call the more he says he can’t help.

This is my second go around with Vodacom and new contracts tried a data contract unsuccessfully in May last year, I guess I just don’t learn from a bad experience.

I was interested in this deal because of the lead time involved, as I will be home around the 15th of December for delivery.

But after today I’m left wondering was it the right decision. F…Ed up my credit score again for what a company that can’t help when you call in can’t put you through to the right department. (Called center agent actually told me not even he is allowed to contact the confirmation department what bull****).

Sent this message to Vodacom Business chat with no reply either - The only reason I’m sending this is because you where helpful in the pass when I couldn’t get any joy from the call center.

I’m reachable via WhatsApp or email little to no direct cellular reception. WiFi only in the farm office. And they are fast to send an email but always from a no-reply address.

Please assist apparently I need to confirm the application still, which also leaves me confused as I went through all of the details with the first agent on Monday. Term and conditions included not that I think anybody would remember them because it’s rambled off like a machine gun. But that is besides the point.

I want to confirm the deal, but in my mind I’ve done it already.

Could please put me in contact with the right person / department without a ****** call center agent involved.

Thanking you in advance for your assistance in this regard

Sincerely

Mostly my complete message to Vodacom Business Chat via Facebook messenger but apparently they to are to busy to even attempt a reply.

So now I’ll vent my frustration here.

And please Vodacom has proven they are not interested in learning from bad customer experiences.