1 reviews | Active since Jan 2017

15 May 2017, 08:41

Poor customer service again

<p>Unprofessionalism is a polite way I can descrbe vodacom. I'm still getting vodacom notification for a contract that I paid full and cancelled for in July. Poor neglience on the staff. I haven't received any notification from them that my account is no longer erroneous. Due to their incompetency I need to drive to Vodaworld again to deal with them. I refuse to pay any cent for something that I paid for and sent them the required cancellation documents and proof of payment in July 2016</p>

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Replies (1)
Vodacom
Vodacom's reply15 May 2017, 09:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team