Poor customer service after 20 years of being a loyal customer of Vodacom

<p>Dear Cassandra</p> <p>I was given the incorrect information about the amount which we needed to get the line switched back on, hence the payment of R2010 in November.</p> <p> </p> <p>This was due to the incompetence of the call centre team. Please listen to the voice recordings since September 2016 and specifically on 17 November 2016.</p> <p> </p> <p>Due to this, we had absolutely no use of the phone from 1 Nov to today.</p> <p> </p> <p>Please pass a credit for R2235 for November and also R2235 for December.</p> <p> </p> <p>We are loyal customers of Vodacom since 1997 as ask for these credits to have the line unblocked.</p> <p> </p> <p>Thank you</p>