POOR Customer Service/Admitted mistake but client still accountable for the bill
<p>Please refer to full conversation on call ref: 2 ********** 3<br />I requested a Migration in April for effect 1 May.<br />Vodacom was having "issues" with their system in terms of "Credit Vatting" clients with no success.<br />My Migration has not been pushed through to go live 1 May. I am STILL liable for my account on my old package as Vodacom is unable to backdate the invoice.<br />Again - Vodacom benefits and the Client has to take a financial knock.<br />I am so sick and tired of speaking to consultants and not actual people in management positions. <br />Why can I not speak to someone that can address my issues in my 26 minute conversation ( on my account), as opposed to the poor call centre person that can only 'escalate' as he is not allowed to transfer my call.</p> <p>I want Vodacom to listen to the call - I want Vodacom to acknowledge that their own call centre agent confirmed that it was a mistake on Vodacom part. I want Vodacom to sort this issue out so that I can have what I initially requested.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
THIS IS NOT ENOUGH.
Your call centre guy ( Ntetswa) called me back again at 08:49 am to confirm that VODACOM can STILL not migrate my contract and that its a problem on VODACOM'S side.
I requested a migration to go live 1 May because i CANT AFFORD the Red Advantage package anymore.
Because YOUR system isnt working - my account is going to bounce because I am unable to pay the package, and because its going to bounce, YOU are going to black list me, and because I am going to be blacklisted, I will have a bad credit record.
Because VODACOM's system does.not.work.
I am going to the media with this - if my migration has not been activated by COB today.
I am also going to the media if you have not back-dated my account to reflect my Smart M+ contract that i wanted from 1 May
It is NOT my concern that your " Credit Vatting" and "System" isot working, and you admitted it in your call.
I want a response
THIS IS NOT ENOUGH.
Your call centre guy ( Ntetswa) called me back again at 08:49 am to confirm that VODACOM can STILL not migrate my contract and that its a problem on VODACOM'S side.
I requested a migration to go live 1 May because i CANT AFFORD the Red Advantage package anymore.
Because YOUR system isnt working - my account is going to bounce because I am unable to pay the package, and because its going to bounce, YOU are going to black list me, and because I am going to be blacklisted, I will have a bad credit record.
Because VODACOM's system does.not.work.
I am going to the media with this - if my migration has not been activated by COB today.
I am also going to the media if you have not back-dated my account to reflect my Smart M+ contract that i wanted from 1 May
It is NOT my concern that your " Credit Vatting" and "System" isot working, and you admitted it in your call.
I want a response