POOR CUSTOMER SERVICE

WORST SERVICE!!!!!!!!

I received a UPS and Sim Card in march. The UPS did not last 5 minutes . I logged a call for a collection of the UPS and SIM. RAM came to collect both the UPS and SIM in March. We are now in AUGUST and i am still being billed for the UPS and SIM that was collected in MARCH 2022. Vodacom keeps sending me letters of payment demand for products that i do not have. I have Called numerous times but all i am ever told is that the query has been escalated to "Back Office" Reference Numbers - (***) (***) (***) (***) RAM COLLECTION NUMBER (COL***2) Why am i as a customer / client being inconvenienced by the incompetence of Vodacom. I called Aftersales Department, i called the Billing department, i called the customer service department i called the subscriber collections department. no one can resolve my query. I NEED MY ACCOUT TO BE CREDITED as my credit record is now affected all because of Vodacom! I have called multiple times since MAY 2022 but i am still being billed for products that i do not have. I NEED THIS QUERY RESOLVED