LW
Letoya W
1 reviews | Active since May 2017
21 Feb 2024, 13:12
Poor customer service
I have app**** twice for a data contract over the past month. The first application I had to call back in and was told there were documents I needed to provide. I provided them then when I followed up again I was told that my application had expired. I then app**** again and no one has come back to me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Feb 2024, 14:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Feb 2024, 14:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LW
Letoya W's updateReviewer Update
25 Feb 2024, 14:12Whilst you have responded via email I have handed over everything requested and I have not had any feedback. I am still waiting for my contract.
LW
Letoya W's update25 Feb 2024, 14:12
Reviewer Update
Whilst you have responded via email I have handed over everything requested and I have not had any feedback. I am still waiting for my contract.