Poor customer service

I had an issue with my fibre connection and it took very long to be resolved when it was eventually resolved I logged a downtime for the time I was down and had no connection I did so 3 day's ago I sent a email to tremaine donelle marthinus she said it will take about 24/48 hrs to get response but I phoned today to follow-up only to find out there was never a ticket logged for the down time I have complained regards this and regards my fibre connection issue to vodacom customer care email no response since then vodacom has bad customer service and that very poor for business that's not the way to do business with clients /end users , I would like this matter to be resolved and seeing I waited already past the TAT this need to be a matter of urgency .SR*** This Sr number was only logged yesterday after so long for my down time and the issue with router also took very long that Se number is SR*** I need urgently assistance regards my down time the service request number that was logged yesterday is closed now again as no one even contacted me the lady that I spoke to now can even tell me what's going on as there no notes in that service request this is very poor and disturbing services .