Poor customer service

Long waiting calling non of the consultant helped me Im tired of Vodacom contract department they do as they please with my account they never call me in the one who's always calling them complaining with their service and they never helped me All debits deduct money b4 the holidays but Vodacom will deduct after and they don't even send an sms letting us know about For me to get through I must wait 30 minutes on the phone for my call to be hangout