VN
Vanessa N
1 reviews | Active since Jul 2021
09 Jul 2021, 12:27
Poor Customer Service!!!!
I took a cellphone contract with Vodacom March 2019, with 24 months to pay. The contract was supposed to end March 2021 , however I’ve been requested to pay an additional R1000 before the they can declare the phone paid off. I am currently retrenched and unable to make this amount of which I do not understand how it came about . The phone was under insurance . I am totally unhappy with Vodacom service!
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Vodacom's replyOfficial
09 Jul 2021, 13:57Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2021, 13:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team