1 reviews | Active since Oct 2016
poor customer service
<p>I had taken my phone contract from Autopage which thankfully closed down but sadly they have handed my contract to another pathetic company who I think is dishonest. A few months ago vodacom contacted me telling me that my contract with them is in arrears and that I owe R4000+ much to my shock only to come to know that they have canceled my debit order without my knowledge.I didnt bother to follow up as they have taken months to realize that my contract was not up to date as my contract continued to work.I then went to Vodacom in Gateway the guy just gave me a number to call and logged a case in which he said after 72 hours they will contact me which has been months now. I then went to Ballito they said they dont deal with those queries and that I should call a certain number.I then went back to Gateway and the guy said he cant give the amount as at that stage I was willing to make arrangements to pay. Its my name thats being tarnished here through vodacoms poor handling of my contract they are robbing me by charging me R4000+ on data charges when I can prove that I have wifi at home and that I only use whatsapp so now i require them to call me as i have being making numerous attemots to get help from them with no joy</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
